Terms and Conditions

I. General Provisions

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

Life Direction s.r.o. – Australian Bush Flower Essences
Company ID: 09414606
VAT ID: CZ09414606
Registered office: Slunečná 572, Šestajovice 250 92
Registered with the Municipal Court in Prague under file number C 336006

Contact details: Martina Smíšková
Email: martina@life-direction.cz
Telephone:
Website: www.life-direction.cz
(hereinafter referred to as the “Seller”)

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter referred to as the “Buyer”), via the web interface located on the website available at www.lifedirection.cz (hereinafter referred to as the “Online Store”).

The provisions of these Terms and Conditions form an integral part of the purchase contract. Deviating provisions in the purchase contract shall prevail over the provisions of these Terms and Conditions.

These Terms and Conditions and the purchase contract are concluded in the Czech language.

II. Information on Goods and Prices

Information about the goods, including the prices of individual products and their main characteristics, is provided for each product in the catalogue of the Online Store. Product prices are stated inclusive of value added tax, all related fees, and costs for returning goods where such goods cannot be returned by standard postal means due to their nature.

Prices remain valid for the period during which they are displayed in the Online Store. This provision does not exclude the conclusion of a purchase contract under individually agreed conditions.

All presentations of goods placed in the Online Store catalogue are for informational purposes only and the Seller is not obliged to conclude a purchase contract regarding such goods.

The Online Store provides information on costs associated with packaging and delivery of goods. Such information applies only where goods are delivered within the territory of the Czech Republic and Slovakia.

Any discounts on the purchase price of goods cannot be combined unless otherwise agreed between the Seller and the Buyer.

III. Ordering and Conclusion of the Purchase Contract

Any costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the Buyer. These costs do not differ from the basic rate.

The Buyer places an order in one of the following ways:

  • via their customer account, if they have previously registered in the Online Store,

  • by completing the order form without registration.

When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.

Before submitting the order, the Buyer is allowed to review and amend the data entered. The Buyer submits the order by clicking the “ORDER” button. The data stated in the order are considered correct by the Seller. A condition for the validity of the order is the completion of all mandatory fields and confirmation by the Buyer that they have familiarised themselves with these Terms and Conditions.

Immediately after receiving the order, the Seller sends the Buyer a confirmation of receipt of the order to the email address provided by the Buyer. This confirmation is automatic and does not constitute conclusion of the contract. The current Terms and Conditions are attached.
The purchase contract is concluded only upon acceptance of the order by the Seller, which is delivered to the Buyer’s email address.
/ Alternatively: the confirmation of receipt of the order is deemed to constitute the conclusion of the contract. The purchase contract is concluded upon confirmation of the order by the Seller sent to the Buyer’s email address.

If the Seller cannot fulfil any requirement stated in the order, the Seller shall send the Buyer a modified offer. Such modified offer is considered a new proposal for a purchase contract, which is concluded upon confirmation of acceptance by the Buyer.

All orders accepted by the Seller are binding. The Buyer may cancel the order until the Seller sends notification of acceptance. Cancellation may be made by telephone or email.

In the event of an obvious technical error on the part of the Seller regarding the price of goods, the Seller is not obliged to deliver goods at the incorrect price, even if an automatic confirmation has been sent. The Seller shall inform the Buyer without undue delay and send a corrected offer.

IV. Customer Account

Based on registration in the Online Store, the Buyer may access their customer account and place orders through it. Ordering without registration is also possible.

The Buyer is obliged to provide accurate and truthful information and update it in case of changes. Data provided are considered correct by the Seller.

Access to the customer account is secured by a username and password. The Buyer must keep these confidential. The Seller is not responsible for misuse by third parties.

The Buyer may not allow third parties to use their account.

The Seller may cancel a customer account, especially if it has not been used for a long time or if the Buyer breaches obligations.

The Buyer acknowledges that the account may not be available continuously due to maintenance.

V. Payment Terms and Delivery of Goods

The Buyer may pay the purchase price and delivery costs as follows:

  • non-cash transfer in CZK to bank account No. 74542718/2010 (Fio Banka),

  • non-cash transfer in EUR to bank account No. 2201903459/2010 (Fio Banka),

  • cash upon personal collection,

  • cash on delivery.

Together with the purchase price, the Buyer shall pay packaging and delivery costs. Unless stated otherwise, the purchase price includes delivery costs.

In case of cash payment, the price is payable upon receipt. In case of non-cash payment, within 14 days of contract conclusion.

The Seller does not require any advance payment.

Goods are delivered:

  • to the address specified by the Buyer,

  • to a parcel pickup point,

  • by personal collection at an agreed address (Jirny, Šestajovice).

Ownership passes to the Buyer upon full payment and receipt of goods. Risk of damage passes upon receipt.

VI. Withdrawal from the Contract

A consumer Buyer has the right to withdraw from the contract within 14 days.

The withdrawal period runs from:

  • receipt of goods,

  • receipt of the last delivery,

  • receipt of the first delivery in case of recurring supply.

The Buyer cannot withdraw in cases listed in Section 1837 of the Civil Code (services already provided, customised goods, perishable goods, sealed goods opened for hygiene reasons, digital content, etc.).

The Buyer must send the withdrawal notice within the withdrawal period.

Returned goods must be sent back within 14 days. Return costs are borne by the Buyer.

The Seller shall refund all payments within 14 days using the same payment method.

VII. Rights Arising from Defective Performance

The Seller is responsible for goods being free of defects upon receipt.

If a defect appears within six months, it is presumed to have existed upon delivery.

The Buyer may request:

  • replacement,

  • a reasonable discount,

  • withdrawal from the contract.

Complaints must be handled within 30 days.

Further rights are governed by the Civil Code and Consumer Protection Act.

VIII. Delivery of Documents

Written correspondence may be delivered electronically by email.

IX. Out-of-Court Dispute Resolution

The Czech Trade Inspection Authority is competent for out-of-court consumer dispute resolution: https://adr.coi.cz
The EU Online Dispute Resolution platform is available at: http://ec.europa.eu/consumers/odr

X. Final Provisions

Legal relations are governed by the laws of the Czech Republic.

All rights to the Seller’s website content belong to the Seller.

The Buyer assumes the risk of change of circumstances pursuant to Section 1765(2) of the Civil Code.

These Terms and Conditions take effect on 6 January 2024